The car wash location has a decent overall rating, but there are some issues with quality and innovativeness. The quality of the wash can be inconsistent, with some customers experiencing dirty cars despite paying for premium services. There are also reports of equipment malfunctions and poor communication with staff. On the other hand, the pricing is generally good, with competitive rates and membership options. The car wash has made some efforts to innovate, such as introducing new technologies and services, but there is room for improvement. One major issue that has been reported is the practice of signing customers up for memberships without their consent, which is a serious breach of trust and has led to financial losses for some customers. It's essential for the car wash to address these issues and provide better customer service to maintain a positive reputation.