The business is well-located, with an easy-to-remember address and extended working hours, from 6am to 11pm, seven days a week. However, some clients have mentioned issues with the quality of service. One customer had to use their card for each key, which should be implemented as a shopping cart feature. Additionally, there have been complaints about the kiosk not duplicating car keys, despite the website stating that it can. The business has also received feedback about poor service, including a customer being hung up on and not having their key made, and another customer being told that a technician was on the way but never arriving. On the positive side, some customers have received good service and had their keys made without any issues. One customer mentioned that the business has a "mobile locksmith" service that can come to customers who need car keys made.