Tampa Bay
Millennium Physician Group - Tampa Primary-Care
Clinic
18.25
18.25
Overview
Punta Gorda Primary-Care Physician Estevan Del Castillo, MD, is your primary partner in health and connection to a healthier life.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Overall
Quality
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The location has a professional atmosphere, with wheelchair-accessible facilities, including parking, entrance, and restroom. The staff is generally friendly, with some excellent representatives, like Pam the ARNP, who is knowledgeable and willing to listen to patients' concerns. However, there are significant issues with the billing process, with multiple complaints about incorrect billing, mismanaged secondary billing, and administrative stress placed on patients. The location's workflow and customer service seem to be problematic, with some patients experiencing difficulty getting appointments or receiving explanations for delays. Furthermore, there have been instances of doctors refusing to see patients due to minor issues or not sending necessary letters, which can cause confusion and inconvenience.The doctors themselves, however, seem to be competent, with some excellent medical professionals, like Dr. Del Castillo and Dr. Demetriou, who are honest, straightforward, and take the time to listen to patients' concerns.Overall, this location has the potential to be a good medical service provider, but it falls short in terms of its billing and customer service processes. Patients should be prepared to deal with some administrative stress and potential delays when using this service.
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Hours
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