Miles & Thirion is a tax preparation and legal service located on Proctor Rd Road in Sarasota City. The business has received mixed reviews from clients, with some praising the professionalism, responsiveness, and quality of service, while others have reported issues with communication, quality, and pricing.One of the strengths of the business is the expertise and knowledge of its staff, particularly Sandy Thirion and Sophia Madden, who have received numerous positive reviews for their professionalism, responsiveness, and quality of service. Many clients have praised the team's ability to explain complex tax concepts in a clear and concise manner, making it easy to understand and navigate the tax preparation process.However, some clients have reported issues with communication, with a few reporting difficulty in getting in touch with their assigned accountant or receiving timely responses to their questions and concerns. Additionally, a few clients have reported issues with the quality of service, citing errors in tax preparation or lack of attention to detail.Pricing has also been a point of contention for some clients, with a few reporting that they were charged high fees for services that they did not receive. While some clients have praised the business for its reasonable pricing, others have reported that they were charged significantly more than they expected.In terms of innovativeness, the business appears to be up-to-date with the latest tax laws and regulations, and clients have praised the team for their ability to adapt to changing circumstances and provide tailored solutions to their tax needs.One of the main issues with the business is the lack of transparency in its communication and service delivery. A few clients have reported feeling left in the dark about their tax preparation process, and some have even reported being charged high fees for services that they did not receive.To improve its overall rating, Miles & Thirion could focus on enhancing its communication with clients, providing clearer and more timely updates on the tax preparation process, and ensuring that clients receive the level of service they expect for their fees. Additionally, the business could consider providing more transparent pricing and ensuring that clients are aware of any additional fees or charges.Overall, Miles & Thirion has the potential to be a top-rated tax preparation and legal service, but it needs to address its communication and service delivery issues to meet the high expectations of its clients.