The business has a solid overall rating, indicating a satisfactory experience for most customers. The quality of their services is consistently high, suggesting that they deliver on their promises. However, the pricing could be improved, as it received a lower rating compared to quality. There is no information available about their innovativeness.The business is a real estate agency specializing in vacation rentals and sales on Anna Maria Island. They have a wide range of properties, including beachfront homes and apartments, and offer various amenities to their clients. Their staff is generally friendly and responsive, with many customers praising their professionalism and helpfulness.Some customers have reported issues with cleanliness and maintenance, but these problems were usually resolved quickly by the agency's maintenance team. There have been instances where customers felt that the agency was unresponsive or uncooperative, but these cases are relatively rare.One major issue that stood out in the reviews is the case of a customer who experienced a bug infestation in one of their rental properties. The agency's response was slow, and the customer felt that they were not taken seriously. This incident suggests that the agency could improve their handling of complaints and customer concerns.Overall, Mike Norman Realty is a reputable business with a strong reputation on Anna Maria Island. While they may not be perfect, they generally deliver a good experience for their customers. However, they could improve their customer service and responsiveness to complaints.