Tampa Bay
Mike Edmundson - State Farm Insurance Agent
59.35
59.35
Overview
Call (352) 227-1573 for home insurance and more. Get a free home insurance quote from State Farm Agent Mike Edmundson in Clermont, FL
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
On-site parking
Online appointments
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This State Farm insurance agency has received numerous positive reviews from customers, praising the excellent service and expertise of its agents, particularly Judy and Mike. Many reviewers have expressed their satisfaction with the agency's ability to provide competitive rates, bundling options, and attentive customer service. Some reviewers have also appreciated the agents' willingness to go above and beyond to help them understand their policies and make informed decisions.However, there have been some negative reviews, including one instance where a customer reported being treated unfairly due to their limited English proficiency. The agency apologized for the experience and assured that it would take steps to prevent similar incidents in the future. Another reviewer mentioned being hung up on by an agent, but the agency apologized for the incident and offered to make things right.One reviewer expressed concern about the agency's handling of a billing dispute, but a corporate manager intervened to resolve the issue promptly. Another reviewer had a negative experience with an agent who was dismissive and unprofessional, but the agency apologized and offered to make things right.Overall, while there have been some isolated incidents of poor service, the majority of reviewers have praised the agency for its excellent service, expertise, and commitment to customer satisfaction. The agency has also demonstrated a willingness to listen to customer feedback and make changes to improve its services.Some customers have also appreciated the agency's willingness to explain complex insurance concepts in a clear and concise manner. One reviewer praised Judy for being "absolutely perfect" and providing "exceptional customer service." Another reviewer praised Mike for being "very professional and personable" and providing "great communication and timely callbacks and email responses."The agency has also received praise for its online services, including its ability to quote and sell policies online. One reviewer praised the agency for being "very quick to respond" and providing "excellent customer service." Another reviewer praised the agency for being "very helpful and always prompt."Overall, this State Farm insurance agency appears to be a well-run and customer-focused business that prioritizes providing excellent service and expertise to its clients. While there have been some isolated incidents of poor service, the agency has demonstrated a willingness to listen to customer feedback and make changes to improve its services.
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