This business location is well-established and has received numerous positive reviews. Many customers have praised the staff, particularly Tracy and Kesha, for their exceptional customer service and helpfulness. The facility is described as clean, secure, and well-maintained, with modern features such as virtual kiosks and cameras. Prices are competitive, and the staff is knowledgeable about the offerings and can help customers choose the right unit size. However, some customers have noted that the rates have increased over time, and there have been issues with the gate, which has affected customer satisfaction.The staff's positive attitude and willingness to go above and beyond to assist customers are major strengths of this business. Tracy, in particular, has been praised for her kindness, patience, and willingness to explain things in detail. Kesha has also been commended for her professionalism, knowledge, and helpfulness. The staff's commitment to customer satisfaction is evident in their efforts to resolve issues promptly and effectively.One issue that has been raised by some customers is the rate increases, which have led to frustration and a feeling of being taken advantage of. This is a concern that the business should address to maintain customer loyalty and satisfaction.Overall, this business location has many strengths, including a clean and secure facility, competitive prices, and exceptional customer service. However, it is essential to address the rate increases and gate issues to ensure that customers continue to be satisfied with their experience.