Tampa Bay
MIDFLORIDA Credit Union - St. Petersburg - 4th Street Branch
14.68
14.68
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
LGBTQ+ friendly
Transgender safespace
LGBTQ+ friendly
Drive-through
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Innovativeness
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Quality
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This location seems to have a decent overall rating, but there are some concerns with quality of service and innovativeness. While the pricing seems to be competitive, it's not enough to make up for the issues with customer service and outdated processes. The main issue with this location is the lack of professionalism and consistency in the service provided by the staff. Several customers have reported having to wait in line for extended periods of time, and some have even been told that the systems were down when they tried to deposit checks. This is unacceptable for a financial institution.Additionally, there are some inconsistencies in the way the staff handles customer requests. Some customers have reported being helped quickly and efficiently, while others have had to deal with rude or unhelpful staff. This suggests that the training and management of the staff may be an issue.In terms of innovativeness, this location seems to be a bit behind the times. The mobile app is described as "iffy" and outdated, and some customers have reported issues with using the app to pay bills or access their accounts.On the positive side, the location is LGBTQ+ friendly and has a wheelchair-accessible entrance, parking lot, and restroom. The staff is also friendly and helpful when they are not dealing with long lines or other issues.Overall, while this location has some strengths, the lack of professionalism and consistency in the service provided by the staff is a major concern.
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