Tampa Bay
MIDFLORIDA Credit Union - Ocala - Heath Brook Branch
80.50
80.50
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Drive-through
On-site parking
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Quality
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The location at Building 5450, SW College Rd Road, Ocala City is a decent option for those looking for financial services, but it seems to have some issues with customer service. The overall atmosphere is somewhat negative, with several customers complaining about unfriendly and unhelpful staff. The credit union has been known to have restrictive policies, such as charging penalties for rolling over a CD, and requiring customers to jump through hoops to get help. However, it does seem to have some good qualities, such as being wheelchair accessible and having on-site parking. Some customers have praised the staff for being friendly and helpful, but these instances are less common. On the whole, this credit union seems to be a middle-of-the-road option, with some strengths and weaknesses. Unfortunately, it has a few too many weaknesses to warrant a higher rating. It is possible that these issues could be resolved with some changes in staff training and policies.
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