Tampa Bay
MIDFLORIDA Credit Union - Lakeland - Tower Branch
37.32
37.32
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Quality
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This location has a good reputation, with a 3.9 rating from third-party sources. Clients consistently praise the staff for being friendly, helpful, and professional. Many have mentioned specific staff members, such as Riana Morris, Eva, Tequilla, Alicia, and Michelle, for going above and beyond to assist them.The branch's convenient location, accessible parking, and entrance make it easy for customers to come and go. However, some clients have experienced issues with long wait times, inaccurate information, and a lack of responsiveness from management.A few customers have reported negative experiences, citing racism, poor customer service, and difficulties with credit union policies. These issues are a concern and should be addressed by the management.Despite these issues, the branch's strong reputation, convenient location, and friendly staff make it a popular choice for many customers. The overall rating of 4.1 reflects a generally positive experience, with some room for improvement in areas such as quality and innovativeness.
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