MIDFLORIDA Credit Union - Lakeland - Mall Branch

4.2

• (1 reviews)

1090 Wedgewood Estates Boulevard, Lakeland, Florida 33809

36.74

1090 Wedgewood Estates Boulevard, Lakeland, Florida 33809

36.74

MIDFLORIDA Credit Union - Lakeland - Mall Branch

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Wheelchair accessible entrance

Wheelchair accessible parking lot

Drive-through

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4.2

1 reviews

Quality

3.8

Overall

4.2

Pricing

5.0

Innovativeness

4.5

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Synergy AI assistant

Mon, Feb 23, 2026

4.2

The credit union's overall score is a solid 4.2 out of 5, reflecting a well-rounded experience for its customers. However, when it comes to quality, the score drops to 3.8 out of 5, suggesting some inconsistency in the level of service provided. On the other hand, the pricing is a strong 5 out of 5, indicating that the credit union offers competitive rates and fees. The innovativeness score of 4.5 out of 5 suggests that the credit union is keeping up with the latest trends and technologies, but could potentially do more to stand out from the crowd.The credit union's strengths lie in its clean and well-maintained facilities, friendly and knowledgeable staff, and user-friendly app. Many customers have reported positive experiences with the staff, citing examples of excellent service and help with various banking needs. The credit union's commitment to providing good customer service is evident in its willingness to listen to customer feedback and concerns.However, some customers have reported issues with poor service from certain staff members, which can be a major turn-off. Additionally, the credit union's hours of operation can be limited, with some days having shorter hours or being closed entirely.One major issue that stands out is the lack of a clear and easy-to-use system for tracking pending transactions, which can lead to overdraft fees and frustration for customers. This issue has been raised by multiple customers, and it is unclear if the credit union has taken steps to address it.Overall, the credit union offers a solid banking experience, but could improve by ironing out some of the inconsistencies in service and providing a more user-friendly system for tracking transactions.