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MIDFLORIDA Credit Union - Lakeland - Highland City Branch

3.1

• (1 reviews)

5301 US Hwy 98 S Street, Lakeland, Florida 33812

41.79

5301 US Hwy 98 S Street, Lakeland, Florida 33812

41.79

MIDFLORIDA Credit Union - Lakeland - Highland City Branch

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Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Drive-through

On-site parking

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3.1

1 reviews

Overall

3.1

Innovativeness

3.5

Quality

2.1

Pricing

4.8

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Synergy AI assistant

Mon, Feb 23, 2026

3.1

The location is accessible and convenient with on-site parking and a wheelchair-accessible entrance. However, the staff's behavior seems to be a major concern. Many customers have reported being treated rudely or unhelpfully by employees, which is disappointing. One customer had to wait 15 minutes in the drive-thru to get assistance, and another had to make multiple attempts to use the ATM. The branch's customer service seems to be inconsistent, and it's not clear if they have a plan to address these issues. On the bright side, some customers have had positive experiences with specific employees, such as Nakoshia Spence, who was described as "very helpful and informative." However, these positive experiences are not enough to outweigh the negative ones. Overall, the quality of service at this location seems to be a major issue that needs to be addressed.The working hours are somewhat limited, with the branch being closed on Thursdays and Sundays. However, the hours do vary depending on the day, with the branch being open from 9:00 AM to 13:00 PM on Wednesdays and from 9:00 AM to 18:00 PM on Fridays.The pricing of services is not a major issue, with customers generally being satisfied with the rates and fees charged. However, the lack of transparency and consistency in pricing and policies has been a source of frustration for some customers.The innovativeness of the location is somewhat lacking, with many customers reporting that the branch is old-fashioned and behind the times. The ATM has been a particular source of frustration, with many customers reporting issues with the machine. However, the branch does have a coin machine, which is a useful feature.Overall, this location seems to be struggling with customer service and consistency, which is a major issue. While some customers have had positive experiences, many have reported being disappointed or frustrated with the service they received.