Tampa Bay
MIDFLORIDA Credit Union - Davenport Branch
58.75
58.75
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Drive-through
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The location of MidFlorida Credit Union in Davenport Branch is a solid choice for customers seeking financial services. While it excels in quality, innovativeness, and pricing, there is room for improvement in overall customer experience. The staff is generally friendly and helpful, with some standout individuals like Mrs. Velez, who have made a lasting impression on customers. However, there have been instances of poor customer service, including long wait times, rudeness, and a lack of empathy.The branch offers a range of services, including personal loans, credit unions, and ATMs. It has a wheelchair-accessible parking lot and entrance, making it a convenient option for customers with disabilities. The drive-through service is also a useful feature, although some customers have reported long wait times and lack of attention from staff.The branch has a limited schedule, with limited hours on Wednesday and Sunday. The working hours on Friday are longer, but some customers have reported difficulties in getting assistance during peak hours. Despite these limitations, the branch remains a reliable option for customers in the area.The location has received mixed reviews from customers, with some praising the staff's exceptional service and others expressing disappointment with the poor customer service they received. However, overall, the Davenport Branch of MidFlorida Credit Union is a solid choice for customers seeking financial services in the area.It is worth noting that there have been several instances of poor customer service, including a customer who had to wait for 30 minutes to get assistance and another customer who was met with rudeness and a lack of empathy. While these incidents are isolated, they do highlight the need for improved customer service training and more staff to handle peak hours.One major issue with this location is that it has a tendency to lose customers' documents, as seen in one review where a customer had their business documents lost by the staff. This can lead to frustration and mistrust among customers, and it is essential for the branch to improve its document-handling processes to prevent such incidents.Overall, the Davenport Branch of MidFlorida Credit Union is a decent option for customers seeking financial services, but it needs to improve its customer service and document-handling processes to meet the expectations of its customers.
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