The business at 105 E Van Street, Bartow City, seems to be a financial institution with a mix of positive and negative experiences. The rating of 2.8 out of 5 suggests that customers have some concerns. Wheelchair-accessible parking and entrance are available, and services include drive-through, cash advance, and personal loans. However, some customers have reported long wait times, unprofessional customer service, and difficulties with ATM deposits and account access. A few customers have also mentioned feeling unwelcome due to their racial background. Despite some positive experiences, the overall impression is that the business has room for improvement in terms of service quality and customer satisfaction. One major issue is the handling of sensitive situations, including alleged racial discrimination and mistreatment of elderly customers, which raises concerns about the institution's customer service and inclusivity.