The branch is located in a convenient spot, Building 2146, on US-92 Street in Auburndale City, making it easily accessible for those living or working in the area. However, some customers have reported issues with long wait times, even when there are no other cars in line at the drive-thru. This has led to frustration and a perception of poor service.While some customers have had positive experiences with the staff, being friendly and helpful, others have reported feeling unprofessional and unhelpful. In one instance, a customer was told they needed an account to exchange cash, which is a fundamental service that banks typically offer.The working hours for the branch are limited, with closures on Thursdays and Sundays, which may not be convenient for everyone. The drive-thru service is available during certain hours, but some customers have reported waiting long times even when it is open.One major issue that has been consistently reported is the long wait times at the drive-thru. This has led to frustration and a perception of poor service.The branch offers a range of services, including personal loans and credit union services, but some customers have reported issues with the application process and customer service. Overall, the branch has its strengths and weaknesses, and some customers have reported mixed experiences.