The business has a mixed reputation, with some clients praising the quality of service and the expertise of the staff, while others have experienced issues with communication, scheduling, and professionalism. The business has received high praise for its ability to accommodate clients with different skin tones and hair textures, and for its ability to create unique and beautiful looks for each client. However, some clients have reported feeling rushed or stressed on their wedding day, and have had issues with the billing process. The business has also been accused of being unresponsive to client concerns and of having a tendency to overpromise and underdeliver. Despite these issues, the business has a strong reputation for creating beautiful and high-quality looks for its clients, and has a loyal following among some of its regular clients.