Michael Masih-Das: Allstate Insurance

3.3

• (1 reviews)

6595 Florida S Avenue, Lakeland, Florida 33813

36.31

6595 Florida S Avenue, Lakeland, Florida 33813

36.31

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4.77/5 Stars (323 Reviews) - Home, Life and Car Insurance near you. Allstate Insurance Agent in Grand Junction CO 81505. Get a free quote today!

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Wheelchair accessible entrance

Wheelchair accessible parking lot

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3.3

1 reviews

Quality

3.5

Overall

3.3

Pricing

3.8

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Synergy AI assistant

Mon, Feb 23, 2026

3.3

The overall experience at this Allstate Insurance location in Lakeland City is a mixed bag. On the one hand, the business has received praise for its friendly and responsive staff, with some customers mentioning that their agents are helpful and explain the insurance process in a clear and easy-to-understand way. However, the business has also been criticized for its lack of responsiveness, with multiple customers reporting difficulty in reaching their agents or getting a response to phone calls and emails. Some customers have even mentioned that they have had to call multiple times just to get their calls answered, and have had to resort to contacting the main Allstate number to get assistance. The business's quality of service has also been a concern, with some customers reporting that they have not received accurate or timely information about their policies. One customer mentioned that they had to call multiple times to get their policy canceled, and another customer reported that their rates increased for no reason without notification. Pricing is another area where the business falls short. Some customers have reported that they have been overcharged for their policies, and that the business has not been transparent about the costs and fees associated with their policies. One notable issue with this business is the difficulty customers have in getting in contact with the agents or the business in general. It seems that the business is not prioritizing customer service and is more focused on getting new customers and selling policies than on providing good service to their existing customers. Overall, while this business has some positive qualities, it falls short in several areas and could benefit from improving its responsiveness, quality of service, and transparency.