The business is generally well-regarded by its customers. While there are some areas for improvement, the overall experience is positive. The staff is described as friendly, caring, and professional. Dr. Rothberg is praised for his bedside manner, knowledge, and expertise. He takes the time to explain treatments and options to his patients, which is appreciated by many. However, some customers have reported long wait times, which can be frustrating. One customer reported being billed for a treatment they did not receive, which is unacceptable. The office seems to be trying to address these issues, but more attention to detail is needed. Despite these issues, the business has a high rating and is well-regarded in the community.