This location is a top-notch mortgage lender, providing exceptional service and support to its clients. The team, led by Michael Koopman, is highly experienced and knowledgeable, making the process of obtaining a mortgage smooth and stress-free. The communication is excellent, with prompt responses to any questions or concerns, and the team is very approachable and willing to explain complex details. The office is easily accessible, with a wheelchair-accessible parking lot and entrance, making it convenient for all clients to visit. The working hours are standard, with consistent hours of operation Monday through Friday, which allows clients to plan their visits accordingly. While the office is closed on weekends, the team is available by phone and email to address any urgent matters.One area for improvement would be the occasional complexity of mortgage puzzles, which may require additional guidance and support from the team.