This business location is a well-established and reputable diamond dealer, located in a convenient area, with a strong commitment to customer satisfaction. The owner, a veteran, is proud to offer high-quality services and expert advice. The staff is knowledgeable, friendly, and patient, making customers feel welcome and valued.
The majority of customers praise the business for its exceptional customer service, beautiful and unique pieces, and competitive pricing. Many have reported positive experiences with the staff, who are willing to go the extra mile to ensure customer satisfaction. The business has a strong online presence, with an easy-to-use website and excellent reviews.
However, some customers have reported issues with communication and transparency, particularly in cases where they felt overcharged or misinformed. One customer reported feeling pressured into a repair that they didn't need, and another was unhappy with the price quoted for a repair that was ultimately not necessary.
The business has a wide range of services, including repair, customization, and appraisal. They offer various payment options, including credit cards, debit cards, and checks. The location is wheelchair accessible, and the staff is happy to accommodate customers with special needs.
Overall, this business location is a great option for customers looking for high-quality diamond jewelry and expert advice. While some customers have reported issues, the majority of reviews are overwhelmingly positive, and the business has a strong reputation for customer satisfaction.