The business has a good overall rating, with an average score of 4.0 out of 5. The quality of their work is excellent, with an average score of 4.2 out of 5, indicating that they deliver high-quality services to their customers. Their pricing is also very competitive, with an average score of 4.5 out of 5, suggesting that they offer good value for money. The business also shows a good level of innovativeness, with an average score of 4.5 out of 5, indicating that they are proactive and forward-thinking in their approach. However, it's worth noting that one customer had a poor experience with the business, which may indicate that there are some issues with customer service or communication. The customer reported that they had tried to contact the business multiple times but were ignored, and that the business failed to follow up on their promises. This suggests that the business may need to work on improving their customer service and communication skills.