Metro PCS a Phone Wave Store

3.2

• (1 reviews)

7401 Spring Hill Drive, Spring Hill, Florida 34606

31.27

7401 Spring Hill Drive, Spring Hill, Florida 34606

31.27

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Credit cards

Debit cards

Wheelchair accessible entrance

Wheelchair accessible parking lot

Small business

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3.2

1 reviews

Overall

3.2

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Synergy AI assistant

Tue, Feb 24, 2026

3.2

This location has a mixed experience for customers. The staff is generally friendly and helpful, with some employees standing out for their exceptional customer service skills. Harold and Romero are notable examples, providing 110% helpful assistance and treating customers with respect. However, there are also some concerning issues with certain employees, particularly Angel, who has been accused of scamming customers and creating duplicate accounts.One major issue at this location is a lack of transparency and accountability among some employees. Customers have reported being taken advantage of and having their accounts manipulated, with Angel allegedly canceling accounts, creating new ones, and transferring numbers without proper authorization.The store's phone system seems to be a significant source of problems, with some customers experiencing difficulties with their phones and accounts. Despite these issues, the staff has shown some willingness to try to resolve problems, but it often takes multiple visits and interventions from customer service to get issues resolved.The location has a good selection of phone and car parts, and the staff is generally knowledgeable and helpful in answering questions. However, the store's management and quality control seem to be lacking, allowing issues to persist and customers to be taken advantage of.It's worth noting that the location has a wheelchair-accessible parking lot and entrance, making it accessible to customers with disabilities. The store's working hours are also convenient, with extended hours on weekdays and weekends.Overall, this location has the potential to be a great resource for customers, but it needs to address its internal issues and provide better accountability and transparency to customers.