Tampa Bay
Metro Healthy Communities
10.09
10.09
Overview
Welcome to Metro Inclusive Heath. Your LGBTQ+ focused community and health center for the Tampa Bay area. All are welcome. Including you!
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Onsite services
Appointments recommended
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Overall
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Metro Inclusive Health is a welcoming community and health center for the Tampa Bay area, specifically catering to the LGBTQ+ community. The location is easily accessible by wheelchair, with a dedicated parking lot and entrance. The staff is friendly and empathetic, with a focus on making patients feel comfortable and heard. Many patients have praised the center's ability to provide inclusive, affirming care, particularly for trans patients.The center offers a range of services, including primary care, mental health services, and STD testing. However, some patients have experienced difficulties with communication and coordination between staff members, leading to issues with scheduling and billing. One patient reported being told to drive to a different location for an appointment, only to be told upon arrival that no one was available to see them.Despite some issues with customer service, the center has a strong reputation for providing quality care, particularly for patients with complex medical needs. Staff members are known for being kind, respectful, and responsive to patients' concerns. One patient praised the center's primary care providers and psychologists for taking the time to understand and support their complex needs.However, there are some red flags. One patient reported being treated poorly by a staff member, Maria, when trying to obtain a gas card. Another patient was incorrectly scheduled for an invasive procedure and was laughed at by the doctor when they brought it to their attention. Additionally, some patients have reported difficulty getting in touch with the center's staff and medical director, with voicemail boxes and long wait times.To improve, the center could focus on enhancing communication and coordination between staff members, ensuring that patients receive clear and accurate information about their appointments and billing. This would help to alleviate some of the frustration and disappointment reported by patients. Overall, Metro Inclusive Health has a strong foundation for providing quality care, but there is room for improvement in terms of customer service and communication.
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