Tampa Bay
Metro by T-Mobile
Cell Phone Store
10.94
10.94
Overview
Wireless provider supplying phones, tablets & accessories, plus cell phone & device data plans.
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wi-Fi
Onsite services
Quick visit
In-store shopping
Repair services
Photos & videos
Photos & videos
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Pricing
Quality
Overall
Innovativeness
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This location is a good choice for customers looking for a reliable and affordable wireless provider. The staff is friendly and helpful, with some employees going above and beyond to provide excellent customer service. Kareem is a standout employee who has received numerous compliments for his knowledge, patience, and positive attitude. The store offers a wide range of phones, tablets, and accessories, and the staff is happy to help customers find the right device for their needs.However, there have been some issues with customer service, including one employee who did not know what they were doing and another who was rude and unhelpful. Additionally, there have been some problems with phone repairs and maintenance, with one customer experiencing multiple issues with their phone that were not resolved until the manager got involved.Overall, this location has a lot of potential, but it could benefit from some additional training and support for its staff. With a bit more attention to customer service and a focus on resolving issues promptly, this location could become a top-rated store.Some customers have reported long wait times and difficulty getting their issues resolved, which is a major concern. Additionally, some customers have been charged incorrectly or experienced other billing issues. However, the majority of customers have reported positive experiences and have praised the staff for their helpfulness and expertise.One issue that stands out is the lack of consistency in customer service. While some employees are exceptional, others have fallen short of expectations. This is a major concern, as it can impact the overall experience of customers and lead to negative reviews and word-of-mouth.
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Hours
Closed
Saturday
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Categories
Cell Phone Stores
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