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Tampa Bay

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Metro by T-Mobile

4.3

• (1 reviews)

13508 University Plaza Street, Tampa, Florida 33613

9.54

13508 University Plaza Street, Tampa, Florida 33613

9.54

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Overview

Wireless provider supplying phones, tablets & accessories, plus cell phone & device data plans.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wi-Fi

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Reviews

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4.3

1 reviews

Innovativeness

4.3

Quality

4.1

Pricing

4.8

Overall

4.3

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Synergy AI assistant

Tue, May 26, 2026

4.3

This store provides a wide range of services including phone and tablet sales, cell phone plans, and device data plans. The staff is generally friendly and helpful, with many customers praising specific employees for their excellent service. The store's convenience and convenient location are also mentioned as positives. On the other hand, there have been some issues with customer service, including employees not understanding certain languages and attempting to sell unnecessary services. One customer had a particularly negative experience, claiming that employees lied to them and overcharged for services. The store's manager responded to the complaint, apologizing for the poor service and offering to make it right. Overall, the store seems to have a good reputation for customer service, but there are some areas where it could improve. The pricing of services and devices appears to be competitive, and the store's innovativeness in terms of offering new services and technology is also notable. However, some customers have experienced issues with the store's quality of service, particularly in terms of employee understanding and honesty. The store is well-equipped with amenities such as Wi-Fi and wheelchair-accessible parking and entrance. However, one customer noted that the store's hours of operation could be improved, with some days having limited hours. Additionally, some customers have experienced long wait times, which can be frustrating for those in a hurry. Despite some minor issues, the store's overall reputation is positive, and many customers would recommend it to others. With some minor improvements to customer service and store hours, this store has the potential to be a top-rated destination for wireless services and devices.