Tampa Bay
Metro by T-Mobile
9.14
9.14
Overview
Wireless provider supplying phones, tablets & accessories, plus cell phone & device data plans.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wi-Fi
Quick visit
On-site parking
In-store shopping
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Quality
Overall
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This business location has a decent overall score, but the quality of service is a major concern. Several customers have reported issues with the staff being unhelpful and unprofessional. One customer had to wait for a phone call to be transferred multiple times before being able to speak with a manager, and another customer was hung up on by a representative who couldn't understand their accent.The store's pricing is also a bit of an issue, as some customers have reported being overcharged for services and phones. There have been multiple instances of customers being told one price over the phone or in-store, only to be charged a different amount on their bill. However, there are some positive notes to be made. The store's accessibility features are a definite plus, with on-site parking, wheelchair-accessible entrance, and in-store shopping options available. Unfortunately, it seems that the store's innovate approach to customer service is lacking. Overall, this location seems to have more issues than positives, making it a less-than-ideal choice for customers. One glaring issue is the frequent reports of staff being dishonest or deceptive, leading to customers feeling ripped off.
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Hours
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