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Metro by T-Mobile

4.0

• (1 reviews)

12024 US-19 Highway, Hudson, Florida 34667

24.33

12024 US-19 Highway, Hudson, Florida 34667

24.33

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Overview

Wireless provider supplying phones, tablets & accessories, plus cell phone & device data plans.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wi-Fi

Onsite services

Quick visit

In-store pickup

In-store shopping

Repair services

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Reviews

All our ratings are from genuine customers

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4.0

1 reviews

Pricing

4.5

Innovativeness

4.2

Quality

3.3

Overall

4.0

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Synergy AI assistant

Tue, Feb 24, 2026

4.0

This Metro by T-Mobile store located at Building 12024, US-19 Street, Hudson City has received mixed reviews from customers. While some customers have reported excellent service and knowledgeable staff, others have experienced poor customer service and frustration with the store's policies. The store's quality of service seems to be a major issue, with some customers reporting long wait times, unhelpful staff, and difficulties with transactions. However, some customers have also reported positive experiences with the staff, particularly with employees like Shea, who have been described as "amazing" and "a true gem." The pricing at this store seems to be competitive, with customers reporting that they were able to get good deals on phones and plans. However, some customers have also reported being overcharged or misled about pricing. The store's innovativeness is also a mixed bag, with some customers reporting that the staff was knowledgeable about the latest products and services, while others reported that the store seemed outdated and behind the times. Overall, it seems that this store has the potential to provide excellent service, but is hampered by inconsistent staffing and poor customer service. With some improvements in these areas, this store could become a top-rated location for Metro by T-Mobile customers. There is an issue with this store's policy regarding additional fees, as one customer reported being charged an extra $4 fee without being informed of it beforehand. This policy seems unfair and could be improved to provide customers with more transparency and control over their transactions.