Tampa Bay
Metro by T-Mobile
17.59
17.59
Overview
Wireless provider supplying phones, tablets & accessories, plus cell phone & device data plans.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
Quick visit
In-store shopping
Photos & videos
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Quality
Innovativeness
Overall
Pricing
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The review of this store is generally positive, with most customers expressing satisfaction with their experience. The store's quality and pricing seem to be the strengths, with many customers praising the helpful and knowledgeable staff. The store's innovativeness is also notable, with some customers mentioning that the staff went above and beyond to help them. However, there are some negative reviews that mention issues with customer service, including rudeness and incompetence. The store seems to be a good option for customers looking for a new phone or plan, but may not be the best choice for those looking for exceptional customer service.
The store's staff, including Brandon, Ron, and other employees, are consistently praised for their friendliness, helpfulness, and knowledge. Some customers mention that the staff were able to resolve issues quickly and efficiently, while others praise their patience and willingness to explain complex technical information. The store's overall atmosphere is described as welcoming and professional.
One issue that is mentioned in several reviews is the store's customer service. Some customers express frustration with being lied to or being sold unnecessary services. In one instance, a customer reported being sold a second phone with a new plan without their consent. The store's management responds to these complaints, apologizing for the issues and promising to improve their service.
The store's location and accessibility are also mentioned in several reviews. Some customers praise the store's easy-to-find location, while others mention that the parking lot is wheelchair accessible. The store's hours of operation are also listed, with customers able to visit during weekdays, weekends, and holidays.
Overall, the review of this store is positive, with most customers expressing satisfaction with their experience. However, there are some negative reviews that mention issues with customer service, which may be a concern for some customers.
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