Tampa Bay
Metro by T-Mobile
11.64
11.64
Overview
Wireless provider supplying phones, tablets & accessories, plus cell phone & device data plans.
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The review of Metro by T-Mobile in Lutz City starts with a rating of 4.4 out of 5. The store provides various services including wireless connectivity, phone sales, and accessories. Customers praise the quality of service, with many highlighting the helpful and knowledgeable staff, particularly individuals such as Priscilla, Alex, and Hamzeh, who are mentioned multiple times for their excellent customer service.The store's pricing is also generally favorable, with many customers noting that they were able to get great deals on phones and plans. The rating for innovativeness is not available.However, there are a few issues worth noting. Some customers have experienced problems with the store's hours and availability of staff. In one instance, a customer reported that the store was closed despite being listed as open, and another customer experienced long wait times before being helped.There is also a complaint about a staff member being unhelpful and trying to sell the customer a more expensive phone than necessary. Additionally, there have been issues with the quality of phone cases sold at the store, with one customer reporting that a case they purchased did not fit properly and another customer stating that a case they received was not the one they had ordered.Overall, the store seems to have a good reputation for customer service and pricing, but there are some areas for improvement in terms of store hours and staff availability. The helpful and knowledgeable staff, particularly Priscilla, Alex, and Hamzeh, are a major asset to the store and contribute to its overall positive rating.
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