Tampa Bay
Metro by T-Mobile
57.06
57.06
Overview
Wireless provider supplying phones, tablets & accessories, plus cell phone & device data plans.
Features
LGBTQ+ friendly
LGBTQ+ friendly
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Overall
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The business has a wide range of services and products, including phone and tablet sales, cell phone and device data plans, and various electronics and accessories. The staff is described as friendly and helpful, with some associates going above and beyond to provide excellent customer service. However, there have been instances of poor service, including employees answering personal calls while waiting on customers and charging customers for items that were not agreed upon.Some customers have reported difficulties with returns and exchanges, including being told that they had to go through the insurance process despite the issue being under a year old and having no damage to the phone. This lack of flexibility and customer-centric approach has been a disappointment for some customers.Despite these issues, the business has also received praise for its LGBTQ+ friendly environment and knowledgeable staff. One employee, in particular, has been commended for her exceptional customer service and communication skills.The business seems to be improving in terms of pricing, with some customers reporting good deals and specials on phones. However, there have been instances of customers being charged extra for items that were not agreed upon, which has led to frustration and disappointment.Overall, the business has its strengths and weaknesses, and it seems that it is still working to improve its customer service and return/exchange policies.
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