Tampa Bay
Metro by T-Mobile
35.23
35.23
Overview
Wireless provider supplying phones, tablets & accessories, plus cell phone & device data plans.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
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In-store shopping
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Innovativeness
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This store is located on N Wabash Ave in Lakeland City and is easily accessible. The store is part of the Metro by T-Mobile chain, which suggests that it should provide reliable services. However, some customers have reported issues with the store's policies and customer service. For example, one customer was charged an unauthorized fee for using a credit card to make a purchase. This type of behavior is unacceptable and raises questions about the store's commitment to fairness and transparency. Despite this issue, the store has many positive reviews, with customers praising the helpfulness of the staff, including employees like Lalo and Ana. The store also offers a wide range of products and services, including phones, tablets, and accessories. However, the quality of these products has been mixed, with some customers reporting issues with their devices. The store's pricing is generally competitive, but some customers have felt that it was not transparent about additional fees. Overall, this store is a decent option for customers looking for wireless services, but it may not be the best choice for those who value high-quality products and fair customer service.Customers have reported a range of issues with the store's quality, including problems with their devices and difficulties with the customer service. Some customers have also reported feeling pressured to make purchases, including one customer who was encouraged to buy a screen protector for $29. However, many customers have praised the helpfulness of the staff and the store's overall service. The store's pricing is generally competitive, but some customers have felt that it was not transparent about additional fees. The store's innovativeness has been praised by some customers, who appreciate the store's willingness to offer new and innovative products and services.One issue that stands out is the store's lack of transparency about additional fees. This is a major issue, as it can lead to customers feeling surprised and upset when they are charged extra for services they did not expect. The store's staff should be more transparent about these fees, so that customers can make informed decisions about their purchases.
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