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Metro by T-Mobile

3.6

• (1 reviews)

2938 Florida S Avenue, Lakeland, Florida 33803

37.14

2938 Florida S Avenue, Lakeland, Florida 33803

37.14

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Overview

Wireless provider supplying phones, tablets & accessories, plus cell phone & device data plans.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wi-Fi

Onsite services

Quick visit

In-store pickup

In-store shopping

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Reviews

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3.6

1 reviews

Overall

3.6

Pricing

4.8

Innovativeness

3.8

Quality

3.1

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Synergy AI assistant

Mon, Feb 23, 2026

3.6

The overall impression of the Metro by T-Mobile location is decent, but with some significant issues. The quality of service seems to be inconsistent, with some employees being very helpful and others being rude or unprofessional. The pricing appears to be competitive, but some customers have been overcharged or have experienced issues with their bills. The innovativeness of the store is average, with some employees being knowledgeable and others being clueless about their products and services. One significant issue that has been reported by multiple customers is the lack of attention to customer service. Some employees seem to be more interested in chatting with their friends or taking personal calls than in helping customers. This has led to frustration and disappointment for many customers. Additionally, there have been reports of employees being dishonest or deceitful with customers. Some have been overcharged or sold products that were not accurately represented. This is a serious issue that needs to be addressed by the store management. The location has had its share of helpful employees, particularly Justin, Ariannis, and Jess, who have been praised for their knowledge, friendly demeanor, and excellent customer service. However, the overall experience is marred by the inconsistencies and issues mentioned above. It's worth noting that the store's working hours are inconsistent, with some days closed or opening late. This can be frustrating for customers who need to visit the store during those times. Overall, while there are some positives to the Metro by T-Mobile location, there are significant issues that need to be addressed. With some improvement in customer service and employee training, this store could become a much more positive experience for customers.