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Tampa Bay

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Metro by T-Mobile

4.0

• (1 reviews)

1259 Ariana Street, Lakeland, Florida 33803

36.06

1259 Ariana Street, Lakeland, Florida 33803

36.06

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Overview

Wireless provider supplying phones, tablets & accessories, plus cell phone & device data plans.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wi-Fi

Quick visit

On-site parking

In-store shopping

Repair services

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Reviews

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4.0

1 reviews

Pricing

4.5

Innovativeness

4.5

Overall

4.0

Quality

4.0

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Synergy AI assistant

Mon, Feb 23, 2026

4.0

This store is generally a good option for wireless services, with a helpful staff, convenient location, and competitive pricing. Most customers have had positive experiences with the staff, who are knowledgeable and willing to help with various needs, including phone setup and repair services. The store is also equipped with amenities such as Wi-Fi and on-site parking, making it a convenient stop for customers. Some customers have praised the staff, particularly Jess, who have been described as friendly, helpful, and knowledgeable. Many customers have reported positive experiences with the store, including getting good deals on phones and services. However, some customers have reported issues with the store's management, including a situation where a customer was overcharged for a service and the store staff seemed uninterested in helping to resolve the issue. The store's parking lot is wheelchair accessible, and the entrance is also wheelchair accessible, making it a welcoming space for customers with disabilities. It's worth noting that the store has received some negative reviews from customers who have had issues with the company's customer service, including a situation where a customer's phone was stolen and the company refused to take responsibility. Overall, this store is a decent option for wireless services, but it's essential to be aware of the potential issues with customer service and management. The only issue that I was able to identify is the situation with the customer who was overcharged for a service and the store staff seemed uninterested in helping to resolve the issue. Additionally, the company's customer service issues, including a situation where a customer's phone was stolen and the company refused to take responsibility.