The Metrc location on W Pipkin Rd Road in Lakeland City is a software company that provides IT services to businesses. The office has a wheelchair-accessible parking lot and entrance, making it easily accessible to everyone. However, the overall experience of customers seems to be lacking. Many have reported issues with the software's user interface, citing that it's slow, hard to use, and poorly designed. Some have also mentioned that the system is overcomplicated and adds a lot of overhead to their operations.One major issue that stands out is the difficulty in getting in touch with a real person when issues arise. Many customers have expressed frustration with the long wait times and unhelpful support team. The office's working hours are standard, with Monday through Friday being open from 9 am to 6 pm, but the limited weekend hours may not accommodate everyone's needs.Some customers have also mentioned that the new user interface is not user-friendly and has a lot of bright white, which can be hard on the eyes. On the other hand, one customer praised the software, citing that it's easy to use and understand. However, their positive experience is an exception rather than the rule. Overall, it seems that Metrc still has a lot to improve in terms of quality, pricing, and innovativeness.