This Sebring location of Merle Norman Cosmetics and Skincare Studio is a welcoming and well-organized store with a friendly and knowledgeable staff. The clients are treated like queens, and they appreciate the personalized service and attention to detail. The products are top-quality, and the store offers a wide range of options for skincare and makeup.The clients mention that the staff is extremely helpful in guiding them to the right products, and they love the free samples and mini makeovers that they offer. The atmosphere is calm and relaxing, making it a great place to spend time and receive treatments. The staff is knowledgeable about skin care and makeup, and they take the time to understand the clients' needs and concerns.The clients rave about the amazing facials and massages offered by the esthetician, Grace, who is phenomenal and has the best massage they've ever had. They also mention that the products are long-lasting and of great quality, and they love the beautiful packaging.One client mentions that they had a bad experience with the bait-and-switch event, but the owner apologized and cleared up the misunderstanding. The owner is also mentioned as being a doll and welcoming, making the clients feel at home.The clients appreciate the fact that the store is locally owned and operated, and they feel like they're supporting their community. They highly recommend the store and the staff, and they're looking forward to returning for more products and treatments.