Tampa Bay
Melissa Belardo, APRN
74.03
74.03
Overview
The multi-disciplinary team at AdventHealth Sports Medicine and Rehabilitation offers a wide range of services — including physical therapy, occupational therapy, and injury rehabilitation — that address your health from every angle, helping you become healthier, happier and stronger in everything you do.
Features
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Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
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The multi-disciplinary team at AdventHealth Sports Medicine and Rehabilitation promises a wide range of services, including physical therapy, occupational therapy, and injury rehabilitation. However, clients' experiences seem to be inconsistent with these promises.There are issues with communication and organization, as evident from the poor directions provided to a new patient, leading to wasted time and frustration. Additionally, scheduling issues have caused clients to be cancelled on short notice, such as 5 days before a scheduled procedure.The office staff appears to lack empathy and grace when dealing with patients' concerns, failing to take responsibility for their mistakes and poor communication. This has resulted in clients feeling disrespected and unvalued.Despite the good intentions of the medical services offered, the overall experience is marred by these issues, which detract from the quality of care provided.The office has some redeeming features, such as wheelchair-accessible parking and entrance, making it easier for patients with disabilities to access the services. They also accept credit card payments, which is convenient for clients.However, the key issue with this location is its lack of attention to detail and customer service. This has led to a series of problems, including poor communication, scheduling issues, and a general sense of disorganization.The staff's response to clients' concerns has been inadequate, failing to take responsibility for their mistakes and apologize for the inconvenience caused. This lack of accountability has further eroded trust and confidence in the services provided.Overall, while the medical services offered by AdventHealth Sports Medicine and Rehabilitation have potential, the issues with communication, organization, and customer service are significant and need to be addressed.
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