Despite having a variety of services, including appliance repair and installation, the quality of service seems to be inconsistent. Many customers have reported issues with communication, scheduling, and the quality of work done by technicians. Some customers have even experienced damage to their appliances as a result of poor workmanship. While some customers have had positive experiences, the overall trend suggests that Mel's Appliances has room for improvement.The pricing seems to be reasonable, with many customers noting that the cost of repairs was in line with their expectations. However, the inconsistent quality of service and the potential for damage to appliances may outweigh any cost savings.The company's innovativeness is also a mixed bag. While they offer a range of services, including delivery and installation, they seem to be stuck in traditional ways of doing business. Many customers have reported difficulty getting in touch with the company, and the automated scheduling system can be frustrating to use.The biggest issue with Mel's Appliances is the lack of accountability and customer service. Many customers have reported being lied to, ignored, or treated poorly by technicians and customer service representatives. This has led to a number of negative reviews and a general sense of distrust among customers.Overall, while Mel's Appliances may offer some benefits, the risks associated with using their services far outweigh any potential benefits. Customers should exercise caution when considering Mel's Appliances for their appliance repair needs.