Tampa Bay
Medrock Pharmacy
6.43
6.43
Overview
Our dermatology-focused pharmacists can find the perfect skincare solution for your patients. Get expert advice & care for your patients today with a friendly service.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Delivery
Curbside pickup
In-store pickup
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Overall
Quality
Pricing
Innovativeness
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Medrock Pharmacy, located at Building 12540, Race Track Rd Road, Tampa City, offers a variety of services including medical services and pharmacies. Their staff consists of dermatology-focused pharmacists who provide expert advice and care for patients. The pharmacy has a user-friendly system for ordering prescriptions, and customers can opt for in-store pickup, delivery, or curbside pickup.
The pharmacy has a good reputation, with a 4.5-star rating from third-party sources. However, some customers have reported issues with the pharmacy's customer service. For example, one customer reported being placed on hold for 25 minutes and being transferred to a supervisor before receiving a replacement for their prescription. Another customer reported that the pharmacy sent them the wrong medication, and despite informing them of the error, they refused to send the correct one.
Despite these issues, the pharmacy has received many positive reviews from customers. Some have praised the pharmacy's quick service, easy ordering process, and helpful customer service representatives. One customer even reported receiving a call from the pharmacy the day after their dermatology appointment to discuss their prescription and complete the payment process.
One major issue that needs to be addressed is the pharmacy's ability to ensure that customers receive the correct medication. In one instance, a customer received a prescription that was not only wrong but also overcharged. The pharmacy refused to send the correct medication, even though they knew it was the wrong one. This raises concerns about the pharmacy's quality control and customer service.
Another issue is the pharmacy's payment system. Some customers have reported difficulty with the online payment system, with one customer being placed on hold for 10 minutes while the representative tried to process the payment.
The pharmacy's innovativeness is a highlight, with a user-friendly system for ordering prescriptions and a wide range of services offered. The pharmacy's commitment to providing expert advice and care for patients is also commendable.
Overall, while Medrock Pharmacy has some issues that need to be addressed, it is a reputable business with a good reputation. However, customers should be aware of the potential issues with customer service and the pharmacy's ability to ensure that customers receive the correct medication.
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