Tampa Bay
Medical Eye Associates
73.82
73.82
Overview
Mont J Cartwright, M.D. from Medical Eye Associates is one of the most trusted eye doctors in the Kissimmee and Orlando area.
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Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Restroom
Appointments recommended
Appointment required
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Overall
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Based on the numerous reviews, it appears that Medical Eye Associates has a significant issue with customer service and wait times. Many patients have reported being made to wait for extended periods of time, sometimes exceeding three hours, only to be seen for a brief period by the doctor. This has led to frustration and disappointment among patients, with many feeling that their time is not valued.Some patients have also reported difficulties in scheduling appointments, with phone calls being hung up on or not returned. Additionally, there have been reports of rude and unprofessional behavior from staff members, which has contributed to the negative experience.However, it's worth noting that some patients have had positive experiences with the doctors and medical staff at Medical Eye Associates. Dr. Cartwright and other doctors have been praised for their expertise and bedside manner. The clinic has also been commended for its clean facilities and organized approach to patient care.Despite the positive reviews, the overall rating of the clinic is heavily influenced by the numerous complaints about wait times and customer service. It appears that Medical Eye Associates needs to work on improving its scheduling and communication processes to better serve its patients.Some potential solutions to address these issues could include:* Implementing a more efficient scheduling system to reduce wait times* Providing clear and timely communication to patients about wait times and appointment status* Training staff on customer service skills to ensure that patients are treated with respect and professionalism* Increasing the number of staff members to handle the high volume of patients* Implementing a patient feedback system to identify areas for improvement and track progress over time.By addressing these issues, Medical Eye Associates can work towards providing a better experience for its patients and improving its overall reputation.
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