This Medical Center has a well-organized and clean environment, making patients feel comfortable. However, the team's attentiveness and responsiveness to patient needs may vary.
Some staff members, including Dr. Rosa Cruz and Dr. Leslie Ortiz, are knowledgeable and caring, taking the time to explain medical information and procedures to patients. Other team members, such as Stephanie and Shameka, are friendly and courteous, making patients feel at ease.
The office's communication and referral processes may be improved. Some patients have reported issues with phone communication, with automated systems and difficulty in getting in touch with staff members.
The medical staff is knowledgeable and caring, but some patients have reported difficulty with prescription refills and follow-up appointments.
Some patients have reported experiencing long wait times and delays in receiving test results.
Overall, this Medical Center has a strong team of caring medical professionals, but improvements can be made in communication, referral processes, and patient wait times.
One issue that stands out is the difficulty patients have experienced with prescription refills and follow-up appointments. This has led to frustration and disappointment for some patients.