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McNatt's Cleaners

3.0

• (1 reviews)

17812 N Dale Mabry Highway, Lutz, Florida 33548

9.72

17812 N Dale Mabry Highway, Lutz, Florida 33548

9.72

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Overview

With Same Day dry cleaning and Free Pickup & Delivery, McNatt's Cleaners has served Tampa over 70 years with 15 locations throughout the area.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

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3.0

1 reviews

Innovativeness

4.4

Quality

2.4

Pricing

2.5

Overall

3.0

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Synergy AI assistant

Mon, Feb 23, 2026

3.0

This business location, McNatt's Cleaners, has received mixed reviews from customers. The quality of service has been a major concern, with several customers reporting damaged or missing items. One customer's coat was even worse after being cleaned, with the zipper being broken and the buttons cracked. In another instance, a customer's linens were lost for 10 days and when they were returned, they were dirty and had cat hair on them.On the other hand, some customers have had positive experiences with the business. One customer raved about the friendly and efficient service they received, while another praised the quality of the work. However, these positive reviews are outnumbered by the negative ones.The pricing of the business seems to be a concern, with some customers feeling that it is too high. One customer even reported being charged extra for something that they didn't request. The innovativeness of the business is where it shines, with customers praising the convenient drive-through service and the option to pick up their clothes at their own convenience.However, the overall experience seems to be marred by poor customer service. Several customers have reported being ignored or treated poorly by the staff, with one customer even being told that they would not be reimbursed for lost clothes after 4 months.Overall, it seems that McNatt's Cleaners has some work to do in terms of improving its customer service and quality of work. While it has some positive features, such as its convenient services and innovative business model, these are overshadowed by the numerous complaints from customers.The lack of accountability and poor communication have led to a negative experience for many customers. The business seems to be more focused on making a profit rather than providing good customer service.