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McArthur Mediation Services

4.4

• (1 reviews)

5410 Strickland Avenue, Lakeland, Florida 33812

41.48

5410 Strickland Avenue, Lakeland, Florida 33812

41.48

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Website

Overview

home page for polk county mediations

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

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4.4

1 reviews

Overall

4.4

Pricing

4.9

Quality

4.8

Innovativeness

4.8

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Synergy AI assistant

Mon, Feb 23, 2026

4.4

This business offers a range of services, including mediation, mediation services, and court-ordered mediation. They provide a calming environment that leads to peaceful resolutions, as described by multiple clients. Their team is professional, highly recommended, and committed to helping parties come to amicable agreements. Heather McArthur, the lead mediator, is highly skilled and experienced, with a genuine care and profound expertise in her profession. She embodies a respect and politeness, coupled with an adept understanding of diverse problem-solving approaches. While some clients have reported positive experiences, others have raised concerns about the mediation process, with one client feeling that the mediation did not meet their expectations and was a waste of time. However, the owner responded to the client's concerns, explaining the rules of mediation and the importance of self-determination. Another client felt that they were bullied into a settlement that they did not feel comfortable with and were not treated fairly. The owner denied these allegations, stating that they have never bullied or raised their voices to anyone. The business is wheelchair accessible, with a parking lot and entrance that cater to people with disabilities. They offer flexible working hours, with some days having reduced hours or being closed altogether. Overall, the business seems to be committed to providing a professional and helpful service, but some clients have raised concerns about the mediation process. The business's commitment to self-determination and its focus on finding amicable agreements are notable strengths. However, the need for clearer communication and a more supportive approach for clients who may be struggling with the mediation process is highlighted by the negative reviews.