This dealership has a mixed bag of reviews, indicating an overall average rating of 4.2 out of 5 stars. Quality-wise, they seem to be somewhat lacking, with an average rating of 3.1 out of 5 stars. However, when it comes to pricing, they excel, with a rating of 5.0 out of 5 stars. Innovativeness is a strong point, with a rating of 4.5 out of 5 stars.
The review text:
Many customers praise the staff, particularly salespeople like Max, Damian, and Christian, who are described as friendly, knowledgeable, and honest. The service team, including Brandon and Angel, are also commended for their professionalism and attention to detail. However, some customers have had negative experiences, citing issues with communication, transparency, and professionalism in the sales and finance departments.
Some customers have reported being taken advantage of, with hidden fees and surprise charges. One customer was quoted a price that changed at the last minute, and another was charged for services not rendered. Others have expressed frustration with the sales process, feeling pressured or misled. However, many customers have also had positive experiences, feeling valued and respected by the staff.
Overall, it seems that this dealership has some areas for improvement, particularly in terms of quality and transparency. However, they excel in terms of pricing and innovativeness, and many customers have had positive experiences with the staff.
Some issues that are highlighted in the reviews include:
* Lack of transparency in the sales process
* Hidden fees and surprise charges
* Miscommunication and poor communication
* Pressure and manipulation during the sales process
* Unwillingness to work with customers to resolve issues
However, the dealership also receives praise for:
* Friendly and knowledgeable staff
* Professional and attentive service team
* Innovative approaches to customer service and sales
* Competitive pricing and financing options
* Positive and respectful interactions with customers.