Tampa Bay
Mattress Firm South Lakeland
37.17
37.17
Overview
Chain retailer selling a wide array of branded spring, memory foam & adjustable mattresses.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Delivery
Onsite services
Checks
In-store pickup
In-store shopping
Assembly service
Installation service
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Quality
Pricing
Overall
Innovativeness
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The business has an average rating of 4.8 out of 5, based on the reviews provided. The staff is friendly, knowledgeable, and helpful, with many customers expressing their satisfaction with the service they received. The quality of the products is also a highlight, with many customers finding their new mattresses to be comfortable and suitable for their needs.However, one customer had a negative experience with their adjustable bed frame, which was not suitable for their platform-style bed. The customer felt that the salesperson was not knowledgeable about the product and that the store's return policy was not clearly communicated. This incident highlights the importance of proper training and communication for staff, as well as clear and transparent return policies.In terms of pricing, many customers found the prices to be competitive and reasonable, with some even being able to save over $1,200 on their purchase. The store's website also offers a wide range of mattresses and accessories, making it a convenient option for customers.In terms of innovativeness, the store seems to be doing a good job of staying up-to-date with the latest trends and technologies in the mattress industry. Many customers praised the knowledgeable staff for explaining the features and benefits of different types of mattresses, and for helping them find the perfect mattress for their needs.Overall, the business has a good reputation and provides a high level of quality and service to its customers. However, it's essential to address the issue mentioned by one customer to ensure that all customers receive the same level of service and support.
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