Tampa Bay
Matthew Couch, MD MPH
16.91
16.91
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Restroom
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Quality
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The business has a good overall reputation, with a rating of 4.6 on third-party platforms. The staff is generally caring and attentive, as seen in the positive feedback. However, one client experienced a serious issue with being sent to an out-of-network hospital, which could have resulted in a significant financial burden. The staff and physician failed to verify the client's insurance coverage before ordering the surgery, highlighting a potential flaw in their process. On the other hand, the office staff took care of records and insurance for another client, demonstrating their ability to handle administrative tasks efficiently. The physician, Dr. Couch, is praised for his thorough explanations and caring demeanor, which suggests that he values his patients' time and well-being. Overall, the business seems to have some issues with communication and verification processes, but the staff and physician are generally well-regarded.
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