Tampa Bay
Mastin Accounting
70.91
70.91
Overview
Mastin Accounting specialize in providing strategies and guidance for those who are seeking a better lifestyle in retirement.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Appointments recommended
Appointment required
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Quality
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Pricing
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Mastin Accounting, located at Building 11031, US-301 Street, Suite 102, in Oxford City, specializes in providing retirement planning strategies and guidance. Unfortunately, the service quality is a major concern, as evident from a long-time customer's experience. The customer, who had been using their services for 7 years, was dissatisfied with the recent tax filing process. They were initially told to return on April 1st, then April 25th, and were surprised to find out that they had to pay penalties for the late filing, despite the delay being on the accountants' side. This incident highlights a lack of communication and transparency, which has led to a negative experience for this loyal customer.Additionally, the customer pointed out that the business cards offered a 10% discount for seniors, but they never received it, despite being long-time customers. Another issue was the significant increase in fees, which they felt was unfair, especially considering their loyalty.While there are some positive reviews, such as one customer describing the service as "friendly and efficient," these instances are not representative of the overall experience. The accountants' dismissive attitude towards the customer's concerns and the lack of transparency regarding fees and services are major red flags.The business's pricing strategy appears to be a significant issue, as the customer felt that the fee increase was unfair, and the late fee was excessive. This raises concerns about the accountants' ability to manage their clients' finances effectively.The accessibility features, such as wheelchair-accessible parking and entrance, are a positive aspect of the business location.It is worth noting that the business's innovativeness is not well-represented, as there is limited information available on this aspect.Overall, Mastin Accounting's poor service quality, lack of transparency, and unfair pricing strategies have resulted in a negative experience for some customers, which may deter potential clients from choosing their services.
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