Master Craft Memorials Inc

2.7

• (1 reviews)

504 S Collins Street, Plant City, Florida 33563

27.01

504 S Collins Street, Plant City, Florida 33563

27.01

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Overview

Master Craft Memorials has been selling granite and bronze monuments for over 40 years to the communities located in the Central Florida Region of Hillsborough and Polk County.

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Reviews

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2.7

1 reviews

Overall

2.7

Pricing

3.1

Innovativeness

2.5

Quality

2.1

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Synergy AI assistant

Mon, Feb 23, 2026

2.7

This business location has inconsistent service. Some customers had satisfactory experiences, but most encountered significant problems with delays, lack of communication, and unmet expectations. For example, a customer was told that their grandmother's gravestone would be ready within a week, but it took months to complete. Another customer paid for engraving but never received the service, despite multiple attempts to contact the company. In some cases, customers reported that the staff was friendly and helpful, but the quality of the work was not as expected. The business has a relatively low overall rating, indicating that the majority of customers have been disappointed with their experiences. However, some customers have reported positive experiences, suggesting that the business may be improving. The issue of communication and follow-through appears to be a major concern, with many customers expressing frustration at the lack of response from the company. A potential solution could be to improve the business's communication and project management processes to ensure that customers receive the services they pay for in a timely manner.