The business has a generally good reputation, with most customers praising the quality of their services. However, there are some negative reviews that highlight issues with communication, scheduling, and responsiveness. Some customers have reported being left without service or being charged for services that were not completed. Despite these issues, many customers have praised the professionalism and knowledge of the technicians, particularly Jesse, who has been mentioned multiple times as a standout employee. Overall, the business seems to be doing a good job in terms of quality, but needs to improve in terms of responsiveness and communication. The pricing appears to be reasonable, and the innovativeness of the business is not a major concern for most customers.