Massey Services Pest Control

4.5

• (1 reviews)

1445 W Jefferson Street, Brooksville, Florida 34601

39.14

1445 W Jefferson Street, Brooksville, Florida 34601

39.14

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Overview

Tony Massey, President and CEO of Massey Services proudly announces the purchase of Mayfield Brothers Pest Control.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

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4.5

1 reviews

Overall

4.5

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Synergy AI assistant

Tue, Feb 24, 2026

4.5

Based on the data, it seems that the business has a high overall rating of 4.5, indicating a good level of customer satisfaction. However, the quality of service, pricing, and innovativeness scores are not explicitly provided. The business location has received a wide range of feedback from customers, with some expressing high satisfaction with their service, while others have reported issues with communication, billing, and the quality of work. Despite these issues, the business has a strong commitment to customer service and takes steps to address customer concerns. Some common praises from customers include: * Friendly and professional staff, particularly Doug Miller, who is described as knowledgeable, courteous, and thorough in his work. * Efficient and effective service, including termite inspections and lawn care. * Customer service representatives, such as Ruth in the office, who are kind and helpful. * The company's willingness to work with customers to resolve issues and improve their experience. However, some customers have reported issues with: * Communication and billing, including miscommunication about services and prices. * Quality of work, including instances where the company failed to address pest control issues or did not follow through on promises. * The company's handling of customer complaints, with some customers feeling that their concerns were not taken seriously. The business has also received praise for its efforts to address customer concerns and improve its service, including: * Responding promptly to customer complaints and working to resolve issues. * Providing clear explanations of services and pricing. * Committing to excellence in customer service and taking steps to improve its performance. Overall, the business has a strong commitment to customer service and takes steps to address customer concerns. However, it may benefit from improving its communication and billing processes to prevent issues with customers.