The review of the business is mixed and inconsistent. The company appears to have a strong focus on quality, but this does not always translate to good customer experiences. Some customers have reported receiving poor service, including missed appointments and incomplete work. The company's pricing is also a concern, with some customers feeling that they are overcharged.Despite some positive reviews, the majority of feedback suggests that the company struggles with communication and follow-through. Many customers have reported difficulties in getting in touch with the company or resolving issues once they arise. This lack of responsiveness and attention to detail can be frustrating for customers and may ultimately lead to a loss of trust in the company.One of the most significant issues with the company is its inability to provide consistent service. Some customers have reported that their lawns are still full of weeds or that the company has failed to address existing problems. This lack of quality control is a major concern and may indicate a deeper problem within the company.In terms of innovativeness, the company appears to be somewhat stagnant. While some customers have reported positive experiences with individual technicians, the overall service offered by the company seems to be relatively standard and unremarkable. There is little evidence to suggest that the company is pushing the boundaries of what is possible in lawn care or pest control.Overall, the review suggests that the company has significant room for improvement. While some customers have reported positive experiences, the majority of feedback suggests that the company struggles with quality, communication, and consistency.